Payment methods
Payments to the online store will be processed securely by Paypal. Payment Phone or email orders directly to the Melbourne store can be made over the phone with a Visa or Mastercard. 
Payment terms
Payment can be made instantly and securely at the checkout using Paypal

Cancellations and Returns

Please get in touch with us ASAP if you need to cancel your order. Depending on where we are in the process, we may be able to offer you’re a full or partial refund. If your item has already been processed for shipping unfortunately we will not be able to cancel it. 
We do not accept returns on change of mind purchases. Please note colours can appear differently computer screens and take note of the dimensions of the product if you have a particular purposes in mind. If you’re unsure if the colour is exactly what you’re after, please get in touch with us so we can arrange a sample (there may be an additional cost). 
Each order is carefully packed to ensure it arrives safely, but we cannot be responsible for your package once it leaves us. If there is a problem, please get in touch with us straight away and we’ll see what we can do, and please take photos of the damage. 


Within Australia
Shipping within Australia is FREE! Orders are shipped with Australia Post and may take 2-7 business days.
Orders over $150 will have free express post shipping, while orders under $100 will be sent by standard post with no tracking number.  If you live in Melbourne, you're welcome to collect at our High St Armadale store. Just select 'In Store Pick Up' at the check out.
International shipping
We will need to provide you with a quote for shipping based on your order. When ordering, please select ‘Store Pick Up’ as your shipping option, and then make a note of where your parcel will be sent. You may be responsible for duties or taxes on delivery. 


All copyright is owned and reserved by The Paper Empire. It is illegal to reproduce any designs or content from this website, or to use any photos without permission. If you would like to use any photos for the purposes of promoting The Paper Empire, please get in touch with us. 


The Paper Empire will never share your information with any third parties. We will only ever use your details to process your order. 
If you would like to know about special offers and fun new things at The Paper Empire, we’d love for you to subscribe to our mailing list. Again, we’ll never share your email with anyone else. 
Any more questions? Head over to our FAQ or get in touch with us.