Payment methods
Payments to the online store will be processed securely by Paypal. Payment Phone or email orders directly to the Melbourne store can be made over the phone with a Visa or Mastercard. 
Payment terms
Payment can be made instantly and securely at the checkout using Paypal

Cancellations and Returns

Please get in touch with us ASAP if you need to cancel your order. Depending on where we are in the process, we may be able to offer you’re a full or partial refund. If your item has already been processed for shipping unfortunately we will not be able to cancel it. 
We do not accept returns on change of mind purchases. Please note colours can appear differently computer screens and take note of the dimensions of the product if you have a particular purposes in mind. If you’re unsure if the colour is exactly what you’re after, please get in touch with us so we can arrange a sample (there may be an additional cost). 
Each order is carefully packed to ensure it arrives safely, but we cannot be responsible for your package once it leaves us. If there is a problem, please get in touch with us straight away and we’ll see what we can do, and please take photos of the damage. 


All copyright is owned and reserved by The Paper Empire. It is illegal to reproduce any designs or content from this website, or to use any photos without permission. If you would like to use any photos for the purposes of promoting The Paper Empire, please get in touch with us. 


The Paper Empire understands that the information you provide to us is private and confidential and will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. The Paper Empire does not collect information from its visitors without their prior knowledge.

When making any purchase through this website we will ask you for personal information, such as your name, email address, address, etc. This information is only used to process your order, and will not be shared or sold to any other company.

The Paper Empire may link to other sites, but cannot be responsible for the privacy practices or the content of such web sites.

If you would like to know about special offers and fun new things at The Paper Empire, we’d love for you to subscribe to our mailing list. Again, we’ll never share your email with anyone else. 
Any more questions? Head over to our FAQ or get in touch with us.