FAQ

The Paper Empire...

Who is The Paper Empire?

The Paper Empire is a treasure trove of invitations, cards, crafty goodies and paper delights located on High St Armadale in Melbourne and on James St in Brisbane. Head of the Empire is Emily, who has been making pretty things with paper since she was little, and the owner of The Paper Empire for the last four years. Emily is joined by her paper obsessed team Zoe, Simoñ, Rachel and Olivia. 

Can I buy invitations online?

We don't currently offer invitations in our online store, but if it's travelling to Melbourne or Brisbane isn't convenient for you, we can certainly arrange everything via phone or email, including sending samples of our standard range or photos of custom work we have done for other clients. 

 

Online Store… 

How will my items be shipped?

We use standard Australia Post shipping. If you require Express Post or a tracking number this will be an additional cost. Please give the store a call and we'll process it over the phone.  

Is your entire range online?

Absolutely not! The range in our stores is wide and ever evolving and as paper obsessives we know the value of being able to see and touch beautiful stationery for yourself. Our online store is a selection of our best sellers, but we can post out just about anything, so if you're not in Melbourne or Brisbane and you're looking for a certain envelope, paper or card, just give us a ring. Please note that only items available in the online store will have free shipping. 

 

Invitations… 

What is the turnaround time?

Once we’ve received your wording and deposit, we’ll get the artwork back to you in .pdf form for you to proof in 3-5 working days. Once you’ve signed off on the artwork, our production time is 5-10 working days. So all up, you’re looking at 2-3 weeks. Special ordered stock may take longer to arrive, and letterpress and foil invitations will take 4-6 weeks. 

Can you design something just for me?

We’d love to! Please get in touch with us so we can discuss your ideas.

Can you copy this design I found?

We’d rather not. While we welcome images to use for inspiration in custom designs, if you’ve see something you love online that’s exactly what you’re after, we encourage you to get in touch with the designer and pay them the complement of using their services.

What kind of things can you do?

All sorts of things! We have a lovely store full of card stocks and patterned paper we can use, as well as a state of the art laser cutter for intricate designs and custom shapes.

Do you do letterpress/foil?

We absolutely do! We work with expert specialist printers for these processes. Letterpress and foil invitations will have different turnaround time and minimum order. Please get in touch with us if you'd like further information. 

When should I order my stationery?

You should aim to send your invitations out at least 8 weeks before your wedding and 4-6 for engagements/birthdays (more if your event is at a busy time of year like December or Easter). Our turnaround time is 2-3 weeks, but we’d highly recommend giving yourself more time so the whole process is nice and relaxed! 

Do you do rush orders?

We certainly do! Our priority order surcharge is $75.00 or 30% of your order, (whichever is greater). Our turnaround time for priority orders, providing we have all the materials in stock, is between 2-5 working days. Please get in touch with us if you require a priority order.

How many should I order?

Once you’ve got your guest list, we recommend adding an additional 5-10 invitations in case anyone is missed and to have keepsakes (and a crisp invitation for your photographer!). Remember if you’ve got 100 guests, you won’t need 100 invitations, as many will be for couples or families. We can always send you the template for guest names before you start ordering to help figure out your exact numbers. 

Do you do a discount for large orders?

Absolutely! Contact us to find out the best price we can do for your order. 

Do you have minimum order?

Our minimum order is 25 of each product but if you need fewer, we can absolutely do that too - just keep in mind that there will be a small surcharge for orders under 25 pieces. Letterpress and Foil printed invitations will have a minimum of 50.  

Can you help me with my wording?

Feel free to use the wording on the samples as a starting point, and keep in mind the space/layout restrictions (for example if the order of the wording is different, your names might be in a different spot on the invite,). If you’re having trouble with your wording, just get in touch with us! We can also provide help for wishing well or registry wording.