FAQ

Online Store

How will my items be shipped?

We use standard Australia Post shipping. If your order is valued over $100 we will automatically upgrade your order to express post. Many smaller items -  such as if you purchase single greeting cards or sticker packets - will not be sent with tracking.

If you require Express Post or a tracking number on orders under $100 this will be an additional cost. Please give the Melbourne store a call and we'll process it over the phone. 

Is your entire range online?

Absolutely not! The range in our stores is wide and ever evolving. Our online store is a selection of our best sellers, but we can post out just about anything. If you're not in Melbourne or Brisbane and you're looking for a certain envelope, journal or greeting card just give us a ring! Please note only items available in our online store are eligible for free shipping.

Do you refund or exchange?

We don’t offer refunds or exchanges if you change your mind, and we ask for purchases such as envelopes you double check you’re ordering the correct size before you place your order. Please also note that colours can appear differently on computer screens compared to real life.

If your order was delivered incorrectly or damaged, please take a photo and get in touch straight away so we can sort that out for you!

 We cannot refund or exchange any custom items such as personal stationery or placecards. You will see a digital proof of your design, and we don’t go to print until you have approved this. After approval, any errors are the responsibility of the client. We always do our best to make sure everything is perfect but there are some things we simply can’t check for you. For example, we have no way of knowing which particular spelling of Caitlin, Katelynn or Caitlyn a guest of yours might use, so you’ll need to double check details like this are correct before you send them through to us.  

 

Invitations

Can I buy Invitations online?

We don't currently offer invitations in our online store, but if it's travelling to Melbourne or Brisbane isn't convenient for you, we can certainly arrange everything via phone or email, including sending images of our in house ranges or custom work we have done for other clients.

What is your turnaround time for invitations?

Our most popular wedding invitation designs and event day stationery generally take 1-2 weeks, more involved designs like pockets are 2-3 weeks and specialty printing for foil and letterpress invitations can take 4-6 weeks.  Once we’ve received your wording and deposit, we’ll get the artwork back to you in .pdf form for you to proof in 3-5 working days. Once you’ve signed off on the artwork, our production time is 5-10 working days.

If you’re keen to get your invitations quickly, keep in mind we start designing when we have your wording and deposit, and we need your feedback and sign off on the artwork before printing. If you can get back to us straight away we’ll always do our best to progress your order as fast as we can.      

Can you design something just for me?

We’d love designing custom invitations! Please get in touch with us so we can discuss your ideas.

Do you do letterpress or foil invitations?

We absolutely do! We work with an expert specialist printer and together we have years of experience with these beautiful processes. Letterpress and foil invitations are more specialised and labour intensive to create, so the minimum order quantity is 50 per piece, and will have a slightly longer turnaround time. The nature of this kind of printing also means it's not suitable for things like one off prints, individual guest names or certain kinds of graphics. 

We love working with foil or letterpress so if you have any questions about the process or would like to know if it will work well for a design you've set your heart on, let us know! 

When should I order my stationery?

You should aim to send your invitations out at least 8 weeks before your wedding and 4-6 for engagements/birthdays (more if your event is at a busy time of year like December or Easter). We’ll always do our best to help you if you need your order quickly, but we’d highly recommend giving yourself as much time as you can so the whole process is nice and relaxed! 

Do you do rush orders?

We certainly do! If you need your invitations quickly, we offer a priority service/ Our priority surcharge is $75.00 or 30% of your order total, (whichever is greater). Our turnaround time for priority orders, providing we have all the materials in stock, is between 2-5 working days. Please get in touch with us if you require a priority order.

How many invitations should I order?

Once you’ve got your guest list, we recommend adding an additional 5-10 invitations in case anyone is missed, your guest list changes, and to have keepsakes (including a lovely pristine invitation for your photographer!). Remember if you’ve got 100 guests, you won’t need 100 invitations, as many will be for couples or families.

Do you do a discount for large orders?

All our quotes already factor in a discount for larger quantities, so you always know you’re getting the best price for the number of invitations you’re ordering.   

Do you have a minimum order for invitations or stationery?

Our minimum order is 25 for each different piece of stationery. If you need fewer, we can absolutely do that too - just keep in mind that there will be a small surcharge for orders under 25 pieces. Letterpress and Foil printed invitations have a minimum of 50. 

Can you help us with our wedding invitation wording?

Wedding invitation wording (or any kind of invitation wording for that matter) can feel tricky, but remember once you have all of the important details like who, what, where and when...you've done almost all the work!

Feel free to use the wording on our samples as inspiration, or we can email you our handy wording guide to get you started. During the design process, you’ll see a proof of your invitation artwork using your wording, and we can make tweaks or changes so that everything reads perfectly.