Is your entire range online?
Absolutely not! The range in our stores is wide and ever evolving. Our online store is a selection of our best sellers, but we can post out just about anything. If you're not in Melbourne or Brisbane and you're looking for a certain envelope, journal or greeting card just give us a ring! Please note only items available in our online store are eligible for free shipping.
Do you refund or exchange?
We don’t offer refunds or exchanges if you change your mind, and we ask for purchases such as envelopes you double check you’re ordering the correct size before you place your order. Please also note that colours can appear differently on computer screens compared to real life.
If your order was delivered incorrectly or damaged, please take a photo and get in touch straight away so we can sort that out for you!
We cannot refund or exchange any custom items such as personal stationery or place cards.
Can I buy Invitations online?
We don't currently offer invitations in our online store, but if it's travelling to Melbourne or Brisbane isn't convenient for you, we can certainly arrange everything via phone or email, including sending images of our in house ranges or custom work we have done for other clients.
What is your turnaround time for invitations?
Our most popular wedding invitation designs and event day stationery generally take 1-2 weeks, more involved designs like pockets are 2-3 weeks and specialty printing for foil and letterpress invitations can take 4-6 weeks. Once we’ve received your wording and deposit, we’ll get the artwork back to you in .pdf form for you to proof in 3-5 working days. Once you’ve signed off on the artwork, our production time is 5-10 working days.
If you’re keen to get your invitations quickly, keep in mind we start designing when we have your wording and deposit, and we need your feedback and sign off on the artwork before printing. If you can get back to us straight away we’ll always do our best to progress your order as fast as we can.
When should I order my stationery?
You should aim to send your invitations out at least 8 weeks before your wedding and 4-6 for engagements/birthdays (more if your event is at a busy time of year like December or Easter). We’ll always do our best to help you if you need your order quickly, but we’d highly recommend giving yourself as much time as you can so the whole process is nice and relaxed!
How many invitations should I order?
Once you’ve got your guest list, we recommend adding an additional 5-10 invitations in case anyone is missed, your guest list changes, and to have keepsakes (including a lovely pristine invitation for your photographer!). Remember if you’ve got 100 guests, you won’t need 100 invitations, as many will be for couples or families.
Do you do a discount for large orders?
All our quotes already factor in a discount for larger quantities, so you always know you’re getting the best price for the number of invitations you’re ordering.
Do you have a minimum order for invitations or stationery?
Our minimum order is 25 for each different piece of stationery. If you need fewer, we can absolutely do that too - just keep in mind that there will be a surcharge for orders under 25 pieces. Any kind of specialty printing (such as letterpress and foil printing) has a minimum of 50.
Can you help us with our wedding invitation wording?
Wedding invitation wording (or any kind of invitation wording for that matter) can feel tricky, but remember once you have all of the important details like who, what, where and when...you've done almost all the work!
Feel free to use the wording on our samples as inspiration, or we can email you our handy wording guide to get you started. During the design process, you’ll see a proof of your invitation artwork using your wording, and we can make tweaks or changes so that everything reads perfectly.